FAQ
Is your question not listed, or would you like personal assistance in choosing the right product?
- Email us at service@capricelifestyle.com
- Use our contact form on the Contact Page
We will do our best to answer your questions as soon as possible!
Ordering & Shipping
Question: Can I pick up/collect my order?
- Unfortunately, it is not possible to pick up orders. Due to our automated order process, we ship orders quickly, which makes in-store pickups unavailable.
How long will it take to receive my order?
- Processing time: 48 hours (Monday - Friday)
- Shipping time: Up to 7 business days
- Estimated delivery time: 10 business days
For more details, visit our Shipping Policy.
Do you offer free shipping?
- Yes! We offer free shipping on all orders.
Do you ship internationally?
- Yes, we offer worldwide free shipping.
Can I track my order?
- Yes! Once your order is shipped, you will receive a tracking number via email. You can track your package on our Order Tracking Page.
Returns & Refunds
How do I return my order?
- To return a product, please visit our Returns Page, where you will find step-by-step instructions on how to process your return.
What is your return policy?
- We accept returns within 14 days of delivery. Products must be unused, in original packaging, and in resalable condition. For more details, see our Return Policy.
When will I receive my refund?
- Once we receive and inspect your returned item, we will process your refund. It typically takes 5 days for the refund to appear in your account, depending on your bank or payment provider.
Can I exchange an item?
- Please contact us at service@capricelifestyle.com or visit our Return Policy for more details.
Product & Warranty
What is the warranty period for my order?
- All our products come with a 3-year warranty. For warranty-related inquiries, email us at service@capricelifestyle.com.
What if I receive a damaged or defective product?
- If your order arrives damaged or defective, please contact us within 14 hours of delivery. We will arrange for a replacement or refund.
Payments & Cancellations
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- American Express
- Bancontact
- iDeal
- Maestro
- Unipay
- PayPal
- Apple Pay & Google Pay
- Shop Pay
For more details, refer to our Billing Terms.
Can I cancel my order after it’s placed?
- Yes, you may cancel your order within 12 hours after placing it. Please contact us as soon as possible at service@capricelifestyle.com.
Customer Support
How can I contact customer service?
You can reach our support team via:
Our team aims to respond within 24 hours.
Do you accept bulk orders?
- Yes! For bulk or business orders, please contact our support team for special pricing and assistance.
