Return & Refund Policy
At Caprice Lifestyle, we want you to feel confident in every purchase. While we hope you love your order, we understand that returns may sometimes be necessary. Our return and refund policy is designed to be fair, transparent, and hassle-free, ensuring that your experience remains smooth from start to finish.
Returns & Refunds – What You Need to Know
Return Eligibility
We accept returns within 14 days of receiving your order, provided that:
✅ The item is in its original condition, unused, and undamaged.
✅ All original packaging, accessories, and tags are included.
✅ The return is initiated within the return window and sent to the correct address.
📌 Please note that personalized or hygiene-sensitive items cannot be returned for health and safety reasons.
How to Return an Item
Step 1: Contact Us
Before sending your item back, please email us at service@capricelifestyle.com with:
- Your order number
- A brief reason for your return
- Photos (if applicable, such as for damaged items)
Our team will review your request and provide you with further instructions.
Step 2: Ship the Item
Send our customer service an e-mail regarding the return address.
📌 Important:
- Securely package your return to prevent damage.
- Use a trackable shipping method to ensure safe delivery.
- Return shipping costs are the buyer’s responsibility, except in cases of defective or incorrect items.
Refund Process
When Will I Receive My Refund?
Once we receive and inspect your return, refunds are processed within 14 business days. You will receive an email confirmation once your refund is issued.
🔄 Refunds are credited to the original payment method unless otherwise arranged. Please note that banks and payment providers may take additional processing time.
📌 Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
Damaged or Defective Items
We take quality seriously and strive to ensure that your order arrives in perfect condition. However, if your item is damaged or defective upon arrival, we’ll make it right.
What to Do If You Receive a Damaged Item
📩 Notify us within 7 days of delivery at service@capricelifestyle.com with:
✅ Your order number
✅ Clear photos of the damage and packaging
✅ A brief description of the issue
🔍 Our Resolution Process:
- Our team will review your claim within 5 business days.
- If approved, we’ll offer a free replacement or a refund (depending on stock availability).
- In some cases, we may request additional photos or ask you to return the defective item for assessment.
📌 Please keep the damaged item and packaging until we confirm the next steps.
Cancellations & Order Changes
Can I Cancel My Order?
Yes, you can cancel your order within 12 hours of placing it. After this period, your order will be processed and shipped, and cancellations will no longer be possible.
Can I Modify My Order?
If you need to change your shipping address or product selection, please contact us as soon as possible. We’ll do our best to accommodate changes before your order is processed.
Right of Withdrawal (EU Customers)
As per EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order.
How to Exercise Your Right of Withdrawal
- Notify us at service@capricelifestyle.com or fill out our withdrawal form.
- Return the item to our warehouse (address provided above).
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Once received, we will issue a refund within 5 business days.
📌 Exceptions: Opened hygiene-sensitive products, personalized items, or products showing misuse are not eligible for withdrawal.
Sustainability & Responsible Returns
At Caprice Lifestyle, we believe in sustainable shopping. Every return has an environmental impact, so we encourage customers to:
🌱 Choose wisely before purchasing to reduce unnecessary returns.
♻️ Return responsibly – properly package items to avoid damage in transit.
📦 Recycle where possible – returned items in good condition may be repurposed or donated.
By making mindful shopping decisions, you help us minimize waste and reduce carbon emissions. 💚
Need Assistance?
Our customer support team is here to help! If you have any questions about your return, refund, or exchange, feel free to reach out.
📧 Email: service@capricelifestyle.com
📍 Address: Caprice Lifestyle, Dick Ketstraat 14, 5645 LB Eindhoven, The Netherlands
We aim to respond within 24 hours and ensure that your experience with us remains smooth and satisfying.
Thank you for choosing Caprice Lifestyle – where comfort and style come together!
Copyright Notice
The content of this policy, including text, layout, and design, is the intellectual property of CapriceLifestyle and is protected under applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy in whole or in part is strictly prohibited and may result
in legal action. If you wish to reference or use any part of this policy, please contact us at service@capricelifestyle.com for permission.
