Shipping Policy

At Caprice Lifestyle, we aim to provide a seamless and efficient shipping experience. Below, you will find all necessary details about our shipping process, delivery times, and your rights as a customer.

Shipping Times by Location

We process and ship orders as quickly as possible. Delivery times may vary depending on your location:

Important Note: Delivery times are estimates. While we strive to meet these timelines, delays caused by external factors such as customs clearance, courier issues, or peak seasons are beyond our control.

If your order is not delivered within 30 days, please contact us. We will work with you to find a prompt and fair solution, such as resending the product, awaiting delayed shipment, or offering a discount on a future order.

Delivery Responsibility

1. Correct Address:
• Customers must provide accurate shipping information during checkout. Caprice Lifestyle is not responsible for packages lost due to incorrect or incomplete addresses.
2. Packages Delayed Beyond 30 Days:
• If we determine that a package has been delayed for more than 30 days or is confirmed lost, we will work with you to find a prompt and fair solution. This may include resending the product, awaiting delayed shipment, or offering a discount on a future order.
3. Force Majeure:
• In the event of unforeseen circumstances such as natural disasters, strikes, or customs delays, delivery timelines may be extended. In such cases, Caprice Lifestyle is not liable for delays.

Tracking Your Order

1. Once your order is shipped, you will receive a tracking number via email.
2. Tracking updates may take up to 2 business days to appear.
3. For orders with multiple items, separate tracking numbers may be provided as items may ship in separate packages.

If you do not receive tracking updates after 2 business days, contact us at service@capricelifestyle.com for assistance.

Damaged or Defective Items

At Caprice Lifestyle, we take great care in ensuring your order reaches you in perfect condition. However, we understand that damages can occasionally occur during shipping. If you receive a damaged or defective item, we are committed to resolving the issue promptly and to your satisfaction.

What to Do If You Receive a Damaged Item

1. Contact Us Immediately
   • Your order number.
   • Clear photos of the damaged item and its packaging.
   • A brief description of the damage or defect.
• Notify us within 7 days of receiving the damaged item by emailing service@capricelifestyle.com
• Include the following in your email:
2. Our Assessment
• Once we receive your email, our team will review the information provided.
• We will respond within 5 business days with a resolution.

Our Commitment to Resolving the Issue

You can count on us to offer the following solutions, depending on the situation:

• Free Replacement: We will ship a new item at no additional cost to you.

Important Notes

• Please keep the damaged item and its original packaging until the issue is resolved. In some cases, we may request the item to be returned or additional photos for assessment.
• This policy applies only to items reported as damaged or defective within 7 days of receipt.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order. This right applies only if:

1. The product is returned unused and in its original packaging.
2. Return shipping costs are covered by the customer.
3. Returns are sent to the correct address provided by Caprice Lifestyle. Returns sent to an incorrect address will not be eligible for a refund.

Please refer to our Return Policy for detailed instructions.

Compliance with Regulations

This shipping policy complies with Dutch consumer law and EU regulations, ensuring transparency and fairness while protecting both our business and our customers.

Contact Information

For questions or concerns about shipping, please contact us through E-mail:

Caprice Lifestyle
Dick Ketstraat 14
5645 LB Eindhoven
The Netherlands
Email: service@capricelifestyle.com
Chamber of Commerce (KVK) number: 95327533
VAT number: NL867088370B01

Copyright Notice

The content of this policy, including text, layout, and design, is the intellectual property of Caprice Lifestyle and is protected under applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy in whole or in part is strictly prohibited and may result in legal action. If you wish to reference or use any part of this policy, please contact us at service@capricelifestyle.com for permission.